Retreat Terms & Conditions
1. The V.I.P. Program including the Mentoring Program and Retreats are offered by Twin Flame Enterprises Pty Ltd, trading as One Love Humanity, ABN: 70 600 646 222.
2. All prices below are quoted in USD.
3. A $1500 deposit must be paid to reserve your place in the V.I.P. Program. This deposit is non-refundable. It goes towards the administrative costs of organising the retreats and mentoring for you.
4. After making your first payment, you will be given free access to the signature online Activation Program valued at $1500 (“the Activation Program”) for each of the three retreats. The Activation Program is provided to help you prepare for each Retreat.
5. The Mentoring Program must be paid for in full, and all sessions must be used, within 9 months of signing these Terms & Conditions.
6. The copyright for all of the material shared with you in the V.I.P. Program is owned by One Love Humanity. This material is provided for your personal use and development only. It may not be sold, shared without express written permission, or used in any way that competes with our business interests. If you have any questions or concerns about what constitutes appropriate use, please email us at
[email protected]
7. If you choose to cancel your V.I.P. Program, 7 days or more after receiving access to the three Activation Programs valued at $1500 each, the $4500 value will be deducted from your refund, in consideration of our time and the intellectual property we have shared with you
8. All amounts paid up to 16 weeks before the Retreat Commencement Date may be transferred to the next retreat of the same name. Alternatively, you may ask that your $1500 non-refundable deposit and the $4500 for the three Activation Programs be transferred and request a refund of any other moneys paid. Transfer requests are strictly limited to one time only.
9. After 16 weeks, all amounts excluding the $1500 non-refundable deposit may be transferred (one time only) to the next retreat of the same name. No refunds are available.
10. Each retreat must be paid for in full at least 8 weeks before each Retreat Commencement Date. There are strictly no refunds or transfer of funds to another retreat after this date. That is $3900 must be paid 8 weeks before attending the first Retreat, $7800 must be paid 8 weeks before attending the second Retreat, $11,700 must be paid 8 weeks before attending the third Retreat and $15,600 must be paid 8 weeks before attending the forth Retreat.
11. We offer you the ability to create your own Payment Plan. The minimum deposit remains $1500, and each Retreat must still be paid for in full 8 weeks before the Retreat Commencement Date. The maximum Payment Plan length is 12 months.
a. If you have chosen the Payment Plan option, it is your responsibility to ensure that there are sufficient cleared funds in your nominated account to cover the anticipated debits on the debit dates.
b. You authorise One Love Humanity and our eCommerce partners to attempt to reprocess any unsuccessful payments. If your payment is declined, you agree to pay an additional $25 administration fee to One Love Humanity to set up an alternative payment source. You are also solely responsible for any transaction fees charged by your financial institution or incurred under the direct debit agreement you entered into with our eCommerce partners. These fees may be charged on each unsuccessful debit attempt. Please consult your agreement with the relevant organisation for details.
c. You acknowledge and agree that if a debit cannot be processed and you fail to provide us with an alternative payment source, you are responsible for paying all costs, including debt collection agency fees and solicitor’s costs, incurred by One Love Humanity in taking steps to recover any amounts owed by you under our payment policies (outlined above in clauses 4 through 9) whether or not legal proceedings are issued for recovery of the monies.
12. Payments may not be transferred to any other product or service, and your place in the retreat or Mentoring Program may not be transferred to any other person.
13. The cost of each retreat does NOT include airfares, accommodation, meals and excursion costs (excursion costs are approximately US$200 per retreat.) These are entirely your responsibility to arrange.
14. Please be aware that retreat dates or the country where the retreat is planned to be held may be changed if required by circumstances outside our control. We strongly recommend that you take out sufficient travel insurance to protect you from loss under these circumstances.
15. Strictly no recording devices (including mobile phones and cameras) may be used in the formal Event area of the Retreat in order to protect our intellectual property and the privacy of all our participants. We reserve the right to remove anyone who breaches this condition from the Retreat without refund or compensation. Devices may only be used outside the Event area.
16. All Mentoring sessions are either face to face or provided online using video conferencing software.
17. We require a minimum of 48 hours notice to cancel or reschedule a Mentoring session. If we receive less than 48 hours notice, or if you fail to attend a session, you will forfeit that session.
18. It is your responsibility to ensure that you are on time to our Mentoring sessions. If you are late, we will keep the video link open and send you an SMS reminder. The session will finish at the originally booked time, so please be aware that if you turn up late, you will receive a shorter session.
19. If we need to cancel a Mentoring session for any reason, we will endeavour to give you as much notice as possible and reschedule the appointment to a mutually convenient time.
20. Personal SMS and email support are limited to once per fortnight.
21. We do not offer medical advice or counselling or provide treatment or therapy for serious mental health conditions or addictions. Our V.I.P. Program is designed to help and support you through whatever you are experiencing, not to fix or cure you in any way. If you experience any medical or mental health concerns during the V.I.P. Program, it is important that you seek help from an appropriately qualified professional. If an issue arises that we feel is beyond the scope of our V.I.P. Program, we reserve the right to refer you to an appropriate professional, or to alert emergency services if there is an imminent, serious or life-threatening risk of harm.
22. In the V.I.P. Program, we aim to create a safety zone where you can feel and process deep emotions. Accountability and personal responsibility are essential to your wellbeing. To get the most out of this experience, we will ask you to really trust yourself, show up, level up, open up, be in your vulnerability and go deep. Listen, ask questions, stay in the moment, be present and available.
23. You take full responsibility for the choices and decisions that you make. You understand that we only offer suggestions and it is up to you to conduct your own research, seek independent professional advice and make an informed decision about whether a particular course of action is right for you. You agree to not to blame us or hold us responsible in any way for the consequences of your actions.
24. As the practice of Energy Meditation and other Retreat and Mentoring activities may engage in sensitive topics, you may experience strong emotions (eg. wounding, pain). These experiences may be opportunities for you to release and heal.
Energy Meditation can involve very powerful breathing and physically movement exercises that are not advisable for everyone. You acknowledge and agree that it is imperative that you take full responsibility for ensuring that your body is in good enough condition to be able to perform the directions given during the Meditation without harm, injury or damage.
We do all that we can to create a safe environment. Please actively monitor your own responses throughout the experience and let us know if you are struggling.
25. You understand that if you are now, or have recently been ill, had surgery, feel weak or are otherwise concerned about your health, you must inform us so we can adapt the V.I.P. Program accordingly, and that it is your responsibility to manage your own health and wellbeing.
26. You give us permission to record all Mentoring sessions for professional reasons. Please let us know at the beginning of a session if you do not wish that session to be recorded. All recordings are securely stored in the cloud using GSuite. You can find out more about GSuite’s commitment to security here: https://gsuite.google.com.au/intl/en_au/security/. We will only use recordings of Mentoring sessions for the purposes of:
a. consultation between Mary and Jonathan to tailor the Mentoring Program to best meet your unique needs; and
b. risk management and obtaining legal advice where necessary.
27. All information shared with us during Mentoring Program sessions will be held in the strictest confidence.
28. In signing these Terms & Conditions, you are making a 6 month commitment to your personal development. We do not offer a refund on the Mentoring Program, as you are asking us to hold you accountable and support you toward your vision and outcome. Should you wish to leave the Mentoring Program before the end of the 6 months, please email us about your concerns and we will do our best to address the issues through discussion of your situation and needs.
29. By signing these Terms & Conditions, you acknowledge that you are entering into a legally binding contract with us. These are the important details and policies you need to know before you pay your deposit. After you book in, we will provide you with a more detailed Retreat Participation Agreement. This will add more information about your rights and responsibilities. Please ask us if you would like to see a copy of this Agreement in advance.
The V.I.P. Program (Mentoring and Retreats) are generally only available to those who are over the age of 18. In special circumstances, we may agree to offer the V.I.P. Program to under 18s with the consent of their parent or guardian. Please contact us at
[email protected] if you wish to make arrangements for a minor to engage in mentoring.
30. Twin Flames Pty Ltd is an Australian company, based in the state of Queensland. The validity, interpretation and performance of this Agreement will be governed by the laws of Queensland and the Commonwealth of Australia.
31. If any concerns or issues arise out of this Agreement, or your participation in the Retreat or Mentoring Program, all parties agree to communicate with the intention of making a genuine effort to seek a win/win solution and resolve any dispute by negotiation and discussion.
32. If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not both in Queensland, Australia.
33. The mediator is to be appointed by agreement between us or, failing agreement within twenty-one (21) days of the first notification of the dispute, the person initiating the dispute will seek the appointment of a dispute resolution professional by the Resolution Institute: https://www.resolution.institute/resolving-disputes/get-a-professional. The Resolution Institute Mediation Rules shall apply to the mediation and we agree to share the costs of mediation equally between us.
34. We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
35. We both agree that we shall not publicly or privately disparage each other or anyone connected with the other’s business, but rather shall act in good faith to refrain from any conduct or communication which might reasonably be expected to interfere with the business and/or personal interests of each other.
36. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Queensland, and the Commonwealth of Australia, will have exclusive jurisdiction.
37. You expressly agree that our total cumulative liability for all causes of action of any kind shall not exceed the amount that you paid to us for the VIP Program.
